returns & exchanges

We hope you enjoy your new purchase from Locamente!

If you wish, you can return it for an exchange or refund within 14 days from the delivery date.

How to Request a Return or Exchange:

Send an email to info.locamenteclothing@gmail.com

The product must be unused, undamaged and free of any odors. Items that do not meet these conditions cannot be exchanged.

All returned/exchanged items must have our paper tag attached.

Exceptions:

Swimwear bottoms and swimsuits cannot be returned for hygiene reasons.

Sale or discounted items are final sale and cannot be refunded or exchanged.

Made to order or personalized items are not eligible for refund or exchange.

Shipping & Costs:

Locamente is not responsible for return shipping costs or transport. Initial shipping fees are non-refundable.

Always send your package via tracked mail. Delays or customs charges are the customer’s responsibility.

If your order had free shipping and your return brings your order total below €140 (Portugal) or €180 (Europe) the original shipping cost will be deducted from your refund (€5.50 Portugal / €9.90 Europe).

Refund Processing:

Please allow 14 working days from when we receive your package for your refund to be processed.

Only the product cost will be refunded • initial shipping is non-refundable.

Damaged Orders:

You have 3 days from delivery to report a damaged order to our customer service.

Please attach a photo of the damage to your email.

Claims reported after this period will not be accepted.

Returns Outside the EU:

Returns from countries outside the European Union are not accepted due to customs duties and import taxes, which are non-refundable.

Customs & Import Fees (UK & International Orders)

For orders shipped outside the European Union customs duties, import taxes and any additional fees may apply.

These charges are determined by the destination country and are the responsibility of the customer.

If an order is returned to us due to unpaid customs fees or refusal by the recipient, unfortunately we are unable to issue a refund.

We recommend checking local customs regulations before placing an order.

GIFT CARD POLICY - 

The purchaser of a Gift Card has the right of withdrawal within 14 days, in accordance with consumer law.

Gift Cards are non-refundable after this period and cannot be exchanged for cash.

Products purchased with a Gift Card are not refundable except in cases of defect or non-conformity as required by law.